Vyeo Privacy Policy
Effective date: 26 September 2026
At Vyeo, you share things with us that matter: where you are, the videos you record and the conversations you have with other people. This policy explains, in plain language, what we collect, why we need it, who can see it and the choices you have. We have tried to keep it short and specific to how Vyeo actually works.
This policy applies to the Vyeo app for Android and the website at www.vyeo.app (together, the "Service"). When we say "Vyeo", "we" or "us", we mean Vyeo, New Delhi, India. By creating an account or using the Service, you agree to this policy. If you do not agree, please do not use Vyeo.
1. How Vyeo works
Vyeo helps you see what a place looks like right now. A requester creates a request for a location (for example, how crowded a market is or whether a café is open), and a creator nearby records a short video and sends it back. Creators can also post short videos on the Marketplace, where other users can buy them with in-app credits. To make this work, we need to know where requests are, who is sending what to whom, and that the content being shared is safe.
Vyeo is currently in beta and available only in Delhi.
2. Information we collect
Information you give us
| What | Details |
|---|---|
| Account details | Your name, username, email address and password. Passwords are stored in hashed form; we never see or store them in plain text. |
| Google Sign-In | If you choose "Sign in with Google", Google shares your name, email address and profile picture with us. We do not receive your Google password. |
| Profile details | Profile photo, bio, date of birth, gender, address, city, state, pincode and country. Date of birth is used to confirm you are 18 or older. |
| Videos, photos and audio | Videos and photos you record or upload for requests, chats, ideas, your profile and the Marketplace, including the sound recorded with them. |
| Voice input | If you tap the microphone button in search or when creating a request, your voice is converted to text so you do not have to type. |
| Chats and requests | Messages, media and request details you send to other users. |
| Ideas | Ideas you post, including the title, description, place, city and an optional photo. |
| Ratings and reports | Ratings you give or receive, and anything you report to us. |
| Support messages | Emails you send to [email protected]. |
Information collected when you use the app
| What | Details |
|---|---|
| Precise location | Your device's GPS location, only while the app is open and only after you allow it. Vyeo cannot work without location, because requests and videos are tied to places. |
| Wallet and credits | Your in-app credit balance and the purchases you make with credits. |
| Device information | Device ID, device model, operating system and app version, used to keep your account secure and to fix problems. |
| Notification token | A token that lets us send you push notifications, if you allow them. |
What we do not collect: we do not track your location in the background when the app is closed. We do not collect bank account, UPI or card details. We do not access your contacts, SMS or call logs.
3. Why we use your information
- To run the Service: create your account, show requests and creators near you, place requests on the map, and deliver videos and messages.
- To keep Vyeo safe: review every video and photo before other users see it, check that a creator is actually at the requested location, and detect fake accounts, spam and misuse.
- To manage credits: keep track of your credit balance, requests and Marketplace purchases.
- To stay in touch: send notifications about your requests and messages, and reply when you contact support.
- To improve Vyeo: find and fix bugs and improve performance.
- To meet legal obligations: keep records the law requires and respond to lawful requests from authorities.
We do not sell your personal data, and we do not use it for third-party advertising. We collect and use your data on the basis of your consent and for the purposes described here, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
4. Who can see your information
Other Vyeo users
Some information has to be visible for Vyeo to work:
- When you create a request, nearby creators can see its exact location on the map, its description and your username.
- When you accept a request as a creator, the requester may see your location so they know the video comes from the right place.
- Users you interact with can see your username, profile photo and ratings.
- Videos, photos and messages are visible to the people you send them to. Marketplace videos are visible to anyone who buys them.
Service providers
We use a small number of trusted companies to run Vyeo. They can use your data only to provide their service to us:
| Provider | What they do for us | Data involved |
|---|---|---|
| Google (Sign-In and Firebase Authentication) | Account sign-up and login | Name, email address, Google account ID, profile picture |
| Amazon Web Services (AWS) | Hosting our servers and storing uploaded videos and photos | Account data, app data, uploaded media, server logs |
| Firebase Cloud Messaging | Sending push notifications | Notification token |
| Mapbox | Maps and location pins | Location coordinates |
| Google speech recognition (on your device) | Converting your voice to text when you use the microphone button | Voice input, processed by your phone's speech service |
Legal reasons
We may share information if the law requires it, in response to a valid request from a court or government authority, or when it is necessary to protect the safety of our users or the public.
Business changes
If Vyeo is merged with or acquired by another company, your information may be transferred as part of that deal. This policy will continue to protect it, and we will tell you before any change to how it is used.
5. Where your data is stored
Your data is stored on secure cloud servers provided by Amazon Web Services. Some of our service providers may process data outside India. When that happens, we only use providers that protect data to a standard at least as high as this policy and as permitted under Indian law.
6. App permissions
Vyeo asks for these permissions only when a feature needs them. You can change them anytime in your phone's Settings.
| Permission | Why Vyeo needs it |
|---|---|
| Location | To show requests and creators near you, place requests on the map and confirm a creator is at the right place. Required to use Vyeo. |
| Camera | To record videos and photos for requests, chats and the Marketplace. |
| Microphone | To record sound with your videos and for voice input (speech-to-text) in search and requests. |
| Photos and media | To choose an existing photo for your profile or an idea. |
| Notifications | To tell you about new requests, messages and updates. |
7. How long we keep your data
| Data | How long we keep it |
|---|---|
| Account and profile | Until you delete your account |
| Request and chat videos | Deleted automatically 4 days after delivery |
| Marketplace videos | Listings stay live for 1, 4 or 24 hours, as chosen by the creator. The video is deleted 4 days after the listing ends. Buyers can watch a purchased video until then. |
| Chat messages | Until you delete your account |
| Credit and transaction records | Up to 8 years, as required by Indian tax and accounting laws |
| Request locations | Kept with the request until it is deleted |
When you delete your account, we delete or anonymise your personal data within 30 days, except records we are legally required to keep.
8. How we protect your data
All data sent between the app and our servers is encrypted using HTTPS. Passwords are hashed, login tokens are kept in your phone's secure storage, and only team members who need access to personal data for their work can reach it. No online service can promise perfect security, but if a data breach affects you, we will notify you and the relevant authorities as required by law.
9. Wallet and credits
Vyeo credits are free promotional credits that Vyeo adds to your wallet. You can use them only inside the app, for example to create requests or buy Marketplace videos. Credits cannot be bought with real money, have no cash value and cannot be withdrawn. Any unused credit is forfeited when you delete your account. If we introduce paid features or creator payouts in the future, we will update this policy before they go live.
10. Your rights and choices
You are in control of your data. You can:
- View and edit your profile anytime in the app.
- Turn off location, camera, microphone or notification access in your phone's Settings.
- Ask us for a summary of the personal data we hold about you, or ask us to correct it.
- Withdraw your consent at any time by deleting your account.
- Raise a complaint with our Grievance Officer (see section 14).
To make a request, email [email protected] from the email address linked to your account. We will respond within 30 days.
Deleting your account
- In the app: go to Profile → Privacy & Security → Delete account and confirm.
- Without the app: follow the steps at www.vyeo.app/delete-account, or email [email protected] from your registered email with the subject "Delete my account".
We will delete your profile, requests, videos, chats and location data within 30 days, keeping only the transaction records the law requires.
11. Children
Vyeo is only for people aged 18 and over. We check your date of birth when you set up your profile, and we do not knowingly collect data from anyone under 18. If we find that a user is under 18, we will delete the account and its data. If you think a child is using Vyeo, please email [email protected].
12. Content and safety
You own the videos, photos and messages you share, and you are responsible for them. Every video and photo is reviewed before other users see it. Violent, sexual, hateful, illegal or harmful content is not allowed, and neither is recording people in private places or without their consent. Content that breaks these rules is removed, and repeated violations can lead to account suspension.
To report a user or any content, email [email protected] with the username and a short description. Our team reviews every report.
13. Changes to this policy
We will update this policy when Vyeo changes, for example when we add new features. When we do, we will change the effective date at the top. If the change is significant, we will let you know in the app or by email before it takes effect.
14. Contact us and grievances
If you have any questions about this policy or how we handle your data, we are happy to help.
Vyeo
326 Sant Nagar, East of Kailash, New Delhi 110065, India
Email: [email protected]
Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it, you can contact our Grievance Officer:
Name: Vikram Vasishth
Email: [email protected]
We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.